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Pluie, neige, vent, pluie verglaçante attendus

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Pluie, neige, vent, pluie verglaçante, refroidissement soudain. Après du soleil et des températures clémentes, le portrait météo changera du tout au tout sur le Québec au cours des prochaines heures. • À lire aussi: Un «gros boum» entendu sur des kilomètres Des alertes et des bulletins météorologiques spéciaux ont été émis par Environnement Canada pour…

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Pluie, neige, vent, pluie verglaçante, refroidissement soudain. Après du soleil et des températures clémentes, le portrait météo changera du tout au tout sur le Québec au cours des prochaines heures.

• À lire aussi: Un «gros boum» entendu sur des kilomètres

Des alertes et des bulletins météorologiques spéciaux ont été émis par Environnement Canada pour de nombreux secteurs de la province. Des quantités importantes de pluie devraient tomber sur Montréal, la Montérégie, Lanaudière, Laurentides, la Mauricie, la Beauce et l’Estrie.

Entre 25 et 40 millimètres de pluie sont attendus ce qui pourrait causer des accumulations d’eau sur les routes.

Les précipitations pourraient tomber sous forme de pluie verglaçante dans certaines régions, notamment à Mont-Laurier, dans la réserve faunique La Vérendrye et La Tuque.

Dans l’est de la province, neige et pluie verglaçante sont prévues.

«Des quantités significatives de neige sont possibles sur l’est du Québec de vendredi à samedi. De la pluie verglaçante est aussi possible en fin de journée vendredi», précise Environnement Canada.

Les citoyens de Fermont devront sortir beaucoup plus couverts demain puisque les températures devraient chuter rapidement la nuit prochaine. Le refroidissement éolien devrait atteindre -21 demain.

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Hayley Wickenheiser again sounds alarm, saying wrong people making decision on Olympic Games

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A year ago, Canadian Olympic great Hayley Wickenheiser ignited a debate over holding the Olympics. Now, in the midst of a third wave with aggressive variants ravaging communities globally and many places in Canada locked down, she is once again questioning whether it is safe to stage the Games.

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A year ago, Canadian Olympic great Hayley Wickenheiser ignited a debate over holding the Olympics. Now, in the midst of a third wave with aggressive variants ravaging communities globally and many places in Canada locked down, she is once again questioning whether it is safe to stage the Games.


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Hashtag Trending, April 23, 2021 – SolarWinds name change; Signal hacks the cops; Canada’s scale-up challenges

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SolarWinds changes its name to N‑able, Signal’s CEO peels apart the cops’ favourite phone cracking tool; and Canada’s tech industry is desperate for talent. It’s all the tech news that’s popular right now. Welcome to Hashtag Trending! It’s Friday, April 23 and I’m your host Alex Coop. It looks like the SolarWinds brand was irreparably…

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SolarWinds changes its name to N‑able, Signal’s CEO peels apart the cops’ favourite phone cracking tool; and Canada’s tech industry is desperate for talent.

It’s all the tech news that’s popular right now. Welcome to Hashtag Trending! It’s Friday, April 23 and I’m your host Alex Coop.

It looks like the SolarWinds brand was irreparably damaged after thousands of users downloaded an infected software update last year, including several U.S. government departments. SolarWinds yesterday unveiled its new company name, N-able. “The name may sound familiar as N‑able extends the roots of who we are as a company,” the new company said in a statement on its website. Of course there’s no mention about the devastating supply chain attack which SolarWinds to this point hasn’t done much to quell fears that it won’t happen again. In February SolarWinds’ CEO even went as far as to blame an intern for the poor cybersecurity measures that were in place at the time of the compromise.

In a blog post published Wednesday, Signal CEO Moxie Marlinspike claimed that Cellebrite’s software has terrible security that can be easily manipulated in a number of ways. Cellebrite is an Israeli digital intelligence firm that sells software which can unlock phones and extract data. Very popular among law enforcement. Well, among his wild claims made, Marlinspike says that due to security flaws, someone could basically re-write all of the data being collected by Cellebrite’s tools. Hypothetically, a properly configured file could be slipped into any app on a targeted device. This would allow for the alteration of all of the data that has been or will be collected by Cellebrite’s software. Cellebrite provided Gizmodo a statement after the story about Signal’s testing went viral. The company says it’s committed to protecting the integrity of its customers’ data and that it relies on strict licensing policies that “govern how customers are permitted to use our technology …”

And lastly, tech companies, especially the ones in Canada trying to take that next leap from startup to scaleup, are having a hard time finding talent. There are oo many open roles, not enough qualified workers, The Globe and Mail reports. The tech sector has bounced back with employment in professional, scientific and technical services rising 6 per cent over the pandemic. The tech sector has fared well because workers were well-positioned to shift to remote work unlike those in other industries. But with competition so fierce for talent, some tech companies struggling to find available, experienced workers are hiking up their pay offers. Security roles are desperately sought after, despite the unemployment rate for the field hovering around 0 per cent.

That’s all the tech news that’s trending right now. Hashtag Trending is a part of the ITWC Podcast network. Add us to your Alexa Flash Briefing or your Google Home daily briefing. Make sure to sign up for our Daily IT Wire Newsletter to get all the news that matters directly in your inbox every day. Plus, catch episode one of Hashtag Trending in French, hosted by our own Catherine Morin from Quebec at DirectionInformatique.com. Episode 2 drops this weekend. I’m Alex Coop, thanks for listening!

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Profitable next moves for customer experience service providers – CMO Talks with Douglas Hayward

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‘Understanding’ is the watchword in new customer experience (CX) service models for Douglas Hayward, a research director responsible for IDC’s Worldwide Digital Strategy and Agency Services research stream. Hayward joined ITWC President Fawn Annan in April 2021 for an installment of CMO Talks, a podcast series produced by ITWC to address today’s marketing challenges. An…

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‘Understanding’ is the watchword in new customer experience (CX) service models for Douglas Hayward, a research director responsible for IDC’s Worldwide Digital Strategy and Agency Services research stream.

Hayward joined ITWC President Fawn Annan in April 2021 for an installment of CMO Talks, a podcast series produced by ITWC to address today’s marketing challenges. An expert on technology-enabled business transformation, he shared his thoughts on next moves for customer experience (CX) service providers.

Two CX Trends

Referencing an IDC report, Hayward described two predominant trends in the CX arena: a shift to commerce and a shift to heightened transparency. A third shift, he said, is geared towards purpose, a move that reflects the social unrest fomenting all over the world. “Demographic changes, job insecurity, unfairness in the economy, and a lack of trust in government all propel people towards wanting brands – and sometimes hero CEOs – to actually fix things for them,” he explained.

When asked by Annan to describe what key drivers mean for CX vendors, Hayward likened the new, borderless market to a double-edged sword. “Despite the obvious advantages, it creates fear and uncertainty for a lot of people,” he said, “and that comes at a time when, young people are being locked out of the housing markets and when taxes are set to rise because of COVID-19. It’s all very unsettling when those old fashioned, fixed linear careers disappear.”

Two CX Strategies

Commenting on two different CX strategies outlined in the IDC report, Hayward predicts an imminent move from defensive strategies – those intended to strengthen a firm – to offensive strategies that focus more on improving customer experience and creating new products and services. He sees this emphasis on growth as a great opportunity for both CMOs and CX vendors to design new products and services and make existing products and services more attractive to consumers.

Hayward isn’t surprised to see customer centricity now ranked as one of the top strategic business objectives. “It’s important to understand people, to empathize with them, and to understand their pain,” he said, “but you also have to do something useful. What’s important for CX services providers is to create ground level outcomes, using data, using technology, using process, change, culture change and so on. At the end of the day, if a relationship’s going to work between a service provider and a CMO, it has to produce tangible results.”

Transparency Rules

The next caveat is that whatever is done has to be honest. “Eco-washing is just going to backfire,” he said. “CX vendors and consultants can help you to define what you’re about. They can help you discover strengths you didn’t realize that you have, and they can help you to define your purpose. What they definitely can’t do is sell you a new purpose. People will see through that.”

IDC research shows that in order for customer experience services vendors and consultants to propose really great value adding technology or change processes, they need to know the organization inside out. In fact, one of Hayward’s key takeaways for the webinar is building the customer relationship. “Get to know the client’s culture and the organization and what are they capable of,” he advised. “Then get them to change that organization and change that culture, but do it subtly, in alignment with their purpose and identity. Give them a strategy, but stay pragmatic.”

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